Iberostar Grand Hotel Paraiso
Carretera Chetumal-Puerto Juarez, Km. 309
Playa Paraiso, Q.Roo, Mexico 77710

Distance from Hotel to Playa Del Carmen, 20 minutes. Distance from Hotel to Airport, 30 minutes.  

With an impressive neo-classic design, this fine adults- only resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. From your luxurious suite with concierge and butler service, to the highly trained professional staff, the all-inclusive 24-hour service will cater to your every whim.  

There are three pools onsite - a lake pool with swim-up bar, a quiet pool and a heated indoor/outdoor pool with retractable roof. Other hotel amenities include shops, a beauty salon and a spa specializing in couples' treatments and massages. In addition, guests enjoy full access to all neighboring hotels in the Iberostar Playa Paraiso complex and El Spa (located at the Shopping Center).  

Hotel Amenities (back to top)
  • Activities Desk
  • Aerobic Classes
  • Aerobics (aqua)
  • Air Conditioning (public areas)
  • Bar (swim-up)
  • Barber Shop ($)
  • Bars
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Breakfast Room
  • Car Rental Desk ($)
  • Concierge
  • Conference Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Internet Access (wireless)
  • Jacuzzi (outdoor)
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking
  • Parking (valet) ($)
  • Physically Challenged Accommodations
  • Physically Challenged Facilities
  • Ping Pong
  • Pool (heated)
  • Pool (indoor)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (310)
  • Sauna
  • Security (24-hour)
  • Shoe Shine
  • Snack Bar
  • Spa ($)
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis Courts (day/night)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports ($)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Iberostar Grand Collection includes the following:  

• Adults only, all inclusive, 5-star luxury  

• Spacious suites with top-of-the-line amenities  

• Personalized butler service (included in every room category)  

• Gourmet dining and 24-hour gourmet room service ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Wedding, Adults Only, All Inclusive, Beach, Spa, Golf, Honeymoon, Romance and Dive.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children allowed. Guests must be at least 18 years old to stay at this hotel.  

Maximum Occupancy:  

• Junior Suite - 2 adults.  

• Ocean View Junior Suite - 2 adults.  

• Ocean Front Junior Suite - 2 adults. Oceanfront Jacuzzi Corner Suite - 2 adults. Secluded Honeymoon Villa - 2 adults.  

Junior Suite Bedding: 1 king bed or 2 double beds. View: Garden or Pool.  

Oceanview Junior Suite, Can also be located on the 1st or 2nd floor, private balcony with hammock. Bedding: 1 king bed. View: Partial Ocean. Location: Ground Floor.  

Oceanfront Junior Suite, Can also be located on the 1st or 2nd floor, private balcony with hammock. Bedding: 1 king bed. View: Oceanfront. Location: Ground Floor.  

Oceanfront Jacuzzi Corner Suite, These suites offer superb facilities, including indoor Jacuzzis, a dining area and a fully furnished sitting room with a comfortable sofa, and even a hammock or swing. You'll also have all the comforts of home including an iron and ironing board, a safe, a minibar, hair dryer, air conditioning, coffee making machine and satellite television. Bedding: 1 king bed or 2 queen beds.  

Secluded Honeymoon Villa, Private garden view, private balcony with hammock. Bedding: 1 king bed. Location: Ground Floor.  

All accommodations include: DVD player, turndown service, Jacuzzi, air conditioning, amenity kit, balcony or terrace, bathrobes, bathroom (marble), bed linens (European), clock radio (am/fm w/ CD player), , room service (24-hour), safe deposit box, slippers, telephone, television (cable) and vanity (double).  

Butler Service We feature a unique Concierge and Butler service, offering personalized assistance for dining reservations, pillow menu selections, in room and cocktail preferences and many other caterings.  

Mini-bar Full stocked minibar including mini bottles of premium liquors (which can be customized with the guests' favorite one).  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Coliseo, Theater bar.  

General Opening Hours: 6:00pm-1:00am  

El Mirador, Lobby bar.  

General Opening Hours: 8:00am-1:00am  

Rhapsody, Music bar.  

General Opening Hours: 7:00pm-2:00am  

Sirenita, Swim up bar.  

General Opening Hours: 9:00am-6:00pm  

Esplendido, Smoking room.  

General Opening Hours: 6:00pm-1:00am  

Bella Vista, Buffet, no bathing suits.  

Lunch Hours: 12:00pm to 5:00pm  

Dress Code: Casual.  

Haiku(*) Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

L'atelier(*), Gourmet restaurant.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

La Brisa, Buffet, no bathing suits.  

Breakfast Hours: 7:00am-11:30am  

Dress Code: Casual.  

Toni's(*) Cuisine: Seafood, Steaks.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

Venecia(*) Cuisine: Italian.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

Please Note:  

• Guests can dine every night at an a la carte restaurant, but they still need to make reservations in advance as their availability depends on the hotel's occupancy.  

Restrictions:  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• At certain restaurants there is a minimum age.  

Add-On Package (Honeymooon Package 2012) (back to top)

HONEYMOOON PACKAGE 2012  

Booking Dates: 12/24/2011 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

• Special turndown service  

• Room upgrade (based upon availability)  

Please Note:  

• Marriage certificate copy will be required at arrival at the hotel's reception desk.  

Add-On Package (Paradise Blessing/Paradise Civil Wedding 2012) (back to top)

PARADISE BLESSING/PARADISE CIVIL WEDDING PACKAGE(S) 2012  

Booking Dates: 12/24/2011 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Services of a Judge or Minister**  

• Wedding planning and personalized services of the wedding coordinator  

• Room upgrade based on availability  

• Cheese platter and a bottle of house red wine upon arrival  

• Wedding set-up and venue decor  

• Bouquet of fresh flowers for the bride and matching groom's boutonniere  

• Natural floral centerpiece for the head table  

• Traditional white frosting wedding cake decorated with fresh flowers  

• After ceremony toast with premium champagne  

• Sound system with microphone and CD music for the ceremony  

• A bottle of premium champagne and chocolate covered strawberries in guest's room on their wedding day  

• Special decor in guest's room on the day of the wedding  

• Breakfast in bed the morning after the wedding  

• Wedding gift  

• Romantic wedding dinner at one of the gourmet a la carte restaurants  

• Late check out on departure day (based on availability)  

Please Note:  

• (**) The Paradise Blessing Wedding Package includes a religious ceremony and is not legally binding. -(**) The Paradise Civil Wedding Package is performed by a Judge and includes legal documents.  

Specialty Package (All Inclusive 2012) (back to top)

ALL INCLUSIVE 2012  

Booking Dates: 12/24/2011 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Unlimited imported and domestic drinks  

• International buffet with show cooking for breakfast and lunch  

• Italian, gourmet, Japanese, steak and seafood for a la carte dining -3 bars/lounges and a lobby bar -24 hour room service  

• Concierge and butler service  

• Exchange privileges at all other Iberostar resorts in Playa Paraiso  

Package inclusions are subject to change.  

Bonus Features (back to top)

• Bottled water  

• Chaise lounges  

• Daily activities  

• Daily newspaper  

• Welcome Drink  

• Use of Fitness Center  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Towels  

Free Golf  

• Book 3 to 4 nights and receive 1 complimentary round of golf per person per stay.  

• Book 5 to 13 nights and receive 2 free rounds of golf per person per stay.  

• Combinable with all rates and promotions. Travel Dates: 12/24/2011 - 12/23/2012  

Honeymoon Bonus:  

• 1 bottle of wine  

• Two just married t-shirts for couple upon arrival  

• Room upgrade (based on availability)  

• Special turndown service.  

Miscellaneous Information (back to top)

General Information  

• This IBEROSTAR Resort is a part of the "Grand Collection"  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xel Ha  

• Tulum  

• Xcaret