Cancun Palace 
Distance from Hotel to Town, 10 miles (16 kms). Distance from Hotel to Airport, 11 miles (18 kms).
After a complete renovation, this property has new facilities and guestrooms that speak of sophistication and modern design. More guestrooms will be added, including Presidential Suites that will greatly please its guests. Spa facilities will offer a gateway for relaxation and serenity, and the beauty salon and boutique will also boast a new look. Guests who like to remain active during vacation will enjoy the renovated gym, while a redesigned pool will certainly make a splash with children and adults. The renovation also includes four fine restaurants, one of them overlooking the beach, plus a kid's club.
- Activities Program
- Bar (swim-up)
- Beauty Parlor ($)
- Billiards
- Car Rental ($)
- Concierge
- Currency Exchange
- Doctor (on call) ($)
- Dry Cleaning Services ($)
- Entertainment (nightly)
- Fitness Center
- Gift Shop
- Ice Machines
- Jacuzzi (outdoor)
- Laundry Services ($)
- Lobby Bar
- Multilingual Staff
- Parking
- Ping Pong
- Pool (outdoor)
- Sauna
- Spa (full service) ($)
- Tennis Courts
- Travel Agency ($)
- Volleyball (beach)
- Volleyball (pool)
Miscellaneous Amenities
• Non-motorized Watersports at Sun Palace's Marina
• Teen Club (13-17)
• Kid's Club (4-12)
• Unlimited long distance telephone calls to Mexico, U.S. & Canada only (some restrictions apply) will be available for all guests effective 06/09/08 through 12/23/09. Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the business center, then they must pay the applicable fee. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.
Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on request, and subject to availability.
Children Policy: Children 3 and under are free of charge, when sharing room with 2 paying adults. Children 4 to 17 years old pay a child's rate, when sharing room with 2 paying adults.
Maximum Occupancy: 2009 Superior Deluxe - 4 adults or 2 adults with 2 children. Concierge Level - 2 adults. Deluxe Family room - 4 adults or 3 adults with 3 children 2 Bedroom Presidential Suite - 6 adults or 4 adults with 2 children.
2010 Superior Deluxe - 4 adults or 2 adults with 2 children, including infants. Concierge Level - 2 adults. Deluxe Family room - 4 adults with 2 children or 2 adults with 4 children including infants.
Superior Deluxe, a double Jacuzzi in the room. Number of accommodations: 50 Bedding: 1 king bed or 2 double beds.
Concierge, No children are allowed in this room category. Number of accommodations: 6 Bedding: 1 king bed.
Deluxe Family Room, 2 connecting Superior Deluxe rooms, room one has 1 king size bed, room two has 2 double beds, balcony with chaise lounge, chairs & table, video game player in room with selection of games (upon request), movie selections (upon request), welcome amenities for family, "Fun in the Sun Bucket Kit", mini bar stocked with kid friendly drinks and snacks, mini bathrobes and slippers, children's room service, menu children's bath products, family guide with activity schedules. View: Lagoon.
1/4/2009 - 12/23/2009 2 Bedroom Presidential Suite, 1 bedroom with a king size bed, double Jacuzzi and private bath with shower only. 1 bedroom with double beds, double Jacuzzi and private bath with shower only. Terrace with lounge chairs, table and chairs, living room, dining room, half kitchen, half bathroom, liquor dispenser (containing whiskey, tequila, rum, and vodka), mini bar (containing sodas, bottled water and domestic beer), flat screen LCD TV with satellite, bath amenities, bathrobes & slippers, digital safe (laptop size), alarm clock, wireless internet, 24-hour room service and turndown service, ocean view. Number of accommodations: 2
Please Note:
• Concierge Level Inclusions 2009:
• Rooms with some of the best views and locations (king beds)
• Room service menu (select restaurant menu)
• Two 25 minute massages on the beach/spa (location varies per resort)
• Nightly turn down service guaranteed
• Nightly petit-fours
• Expresso/American coffee machine
• DVD player -iPod dock
• Radio/alarm clock/CD player
• Pillow menu
• Aromatherapy
• CHI professional blow dryer
• Exclusive concierge service
• Private dinner on the beach (once per stay) *only available at Moon Palace Golf & Spa Resort, Aventura Spa Palace & Sun Palace
• Upgrade brand of liquors in room dispenser
• Private beach lounge chair area with waiter service*only available at Moon Palace Golf & Spa Resort, Aventura Spa Palace, and Sun Palace
• Exclusive beach bag
• Private check-in & out/late check out & early check-in (subject to availability. Available at all Palace Resorts excluding Xpu-Ha Palace and Isla Mujeres Palace
Concierge Level Inclusions 2010:
• Liquor dispenser contains premium, upgraded brands of liquor
• Luxury bath amenities
• Two 25 minute massages at the beach, Spa or treatment rooms (location varies per resort).
• Bathrobes and slippers.
• Digital safe (laptop size)
• Espresso/American coffee maker -iPod dock/radio/alarm clock
• Pillow menu
• Aromatherapy menu
• Professional hair dryer
• Nightly petit fours -24 hour room service with select restaurant menu items to create "Special Menu"
• Nightly turndown service guaranteed
• Exclusive concierge phone service
• Private check in and check out
• Late check out and early check in subject to availability.
All accommodations include: iron, ironing board, purified water, room service (24-hour), hairdryer, telephone (direct dial), television (satellite), air conditioning (individual climate control), coffee maker and safe (in accommodation).
Miscellaneous Amenities -mini bars (in Superior rooms only) -in room liquor dispenser -70% ocean view and 30% lagoon Nichupte view
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.
Beach Bar, Snack service available.
General Opening Hours: 10:00am-5:00pm
Lobby Bar General Opening Hours: 10:00am-1:00am
Pool Bar, Two pool bars with snack service available from 11:00am until 5:00pm.
General Opening Hours: 10:00am-5:00pm
Terraza Bar General Opening Hours: 10:00am-5:30pm
El Mercado, International restaurant that is open form Continental and buffet breakfast and buffet lunch and dinner.Wet clothing or uncovered swimwear not allowed.
Frida, Mexican dinner is a la carte. Wet clothing or uncovered swimwear not allowed.
Cuisine: Mexican.
General Opening Hours: 6:00pm-11:00pm
Leonardo, serving Italian cuisine a la carte for dinner.
Cuisine: Italian.
Miyako, Oriental dinner a la carte. Teppanyaki tables (Japanese-style grill) are available. The reservations desk is located in the lobby by the check-out desk. Please note that reservations will only be taken for the Teppanyaki tables and are only accepted directly at the resort. Wet clothing or uncovered swimwear not allowed.
General Opening Hours: 6:00pm-11:00pm
The Steak, Steakhouse restaurant. Lunch buffet, snacks, and a la carte dinner. Wet clothing or uncovered swimwear not allowed.
Cuisine: Steaks.
General Opening Hours: 6:00pm-11:00pm
-Guests staying at Cancun Palace and Sun Palace can now visit the Moon Palace Golf & Spa Resort via complimentary scheduled transportation. Following are the scheduled departure and return times:
• 1st departure from Cancun Palace is at 11:00am and from Sun Palace is at 11:15am.
Playacar Spa & Golf Club
• Playacar Spa & Golf Club is open 365 days a year from 6:30am until dark. Tee time reservations may be made up to 90 days in advance.
General Cancun Palace offers scheduled transportation to Moon Palace Golf & Spa Resort. Guests need to be at the public relations desk 30 minutes prior to departure. Seats provided on a first come first served basis. Subject to availability. Tickets are allocated at departure time and must be shown when boarding the returning bus. Limited spaces available. This service is only available for Cancun Palace Resort guests. Boarding with luggage is not permitted.
Children's Programs
• The kid's/teen's club is open and all services are available including the kid's pool, featuring slides and water activities for children ages 4-11.
Golf Course Amenities
• Club house Pro shop
• Snack bar Bag storage
• Practice area Club rental
• Golf carts
Golf Course Data
• Number of holes 18
• Par 72
• Yardage 7144/6639/6239/5697
• Slope ratings 148/136/134
• Course ratings 76.1/73.4/72.8
• Fairways 419 Bermuda
• Greens Tiff Dwarf Bermuda
COMPLIMENTARY ANNIVERSARY AMENITY 2009/2010
Booking Dates: 07/21/2009 - 12/23/2010 Travel Dates: 07/21/2009 - 12/23/2010
Package Inclusions:
• Mini Anniversary cake
COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2009/2010
Booking Dates: 07/21/2009 - 12/23/2010 Travel Dates: 07/21/2009 - 12/23/2010
Package Inclusions:
• Bottle of sparkling wine
• Fruit basket
• Romantic candlelit dinner at select restaurants
• Late check out until 6:00pm (upon request and subject to availability)
Please Note:
• The complimentary anniversary package is combinable with all optional Honeymoon/Anniversary Packages.
GOLF PACKAGE 2009
Booking Dates: 12/24/2007 - 12/23/2009 Travel Dates: 12/24/2007 - 12/23/2009
Package Inclusions:
• Rate applies to All guests sharing the same room
• Tee times can only be reserved 90 days prior to clients arrival. They can be pre-arranged at teetimes@palaceresorts.com or by fax at 011 (52 998) 881-6086. Office hours are from 9:00am-6:00pm/telephone: 011 (52 998) 8881-6000 ext: 4135 or 4136.
• Shared cart
• Beverages and snacks at course
• Transportation to and from the course
• The number of nights booked equals the number of total rounds of golf passengers will receive (one round of golf daily per room). This means that if 2 clients are traveling for 7 nights, for example, they will receive 7 rounds of golf total, so either one (1) can use all the rounds or both can golf at the same time until they've reached the total 7 rounds of golf entitled to.
• Rounds of golf are only transferable to adults sharing the same room. It cannot be sold separately.
• Unused rounds of golf due to weather conditions or for any other reason are non-refundable. No rain checks will be provided.
• Children ages 13 to 17 must be booked as adults to receive the golf package.
• Tee times are subject to space and availability.
• Rounds of golf are based on the number of nights booked.
• Stays that combine golf and non-golf package rates will be allowed to book their tee times over the period of their complete stay.
GOLF/SPA PACKAGE 2010
Booking Dates: 05/13/2009 - 12/23/2010 Travel Dates: 12/24/2009 - 12/23/2010
Package Inclusions:
• One round of golf or one select spa treatment per adult, per night.
• Transportation to and from the following golf courses are included: Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club.
• Rounds of golf include beverages, snacks and shared cart.
Please Note:
• Tee times and spa treatments can be reserved 90 days prior to client's arrival.
• Available spa treatments included in this package are:
• Aroma Reflexology (50 minutes), Sport Massage (50 minutes), Zen Shiatsu (50 minutes), invigorating leg & foot massage (25 minutes) plus refresher facial (25 minutes), face, head & shoulder acupressure (25 minutes) plus refresher facial (25 minutes), body scrub (25 minutes) plus manicure or pedicure (25 minutes).
• Tee times can be reserved 90 days prior to client's arrival.
• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2011. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-193-2010 ext. 8760
• All adults sharing the same room must reserve the Golf/Spa Package. It can not be sold separately.
• Golf/Spa Package is interchangeable and can be used in any combination once per day. Number of green fees and select spa treatments are based on number of nights booked.
• Unused rounds of golf or spa treatments for any reason including weather conditions are non-refundable. No rain checks will be provided.
• Children ages 13 to 17 must be booked as adults to receive the Golf/Spa Package.
• Tee time and spa reservations are subject to space and availability.
• Stays that combine Golf/Spa and non Golf/Spa Package rates are only allowed to book their included tee times and select Spa treatments during the portion of their stay paying the Golf/Spa Package rate.
HONEYMOON & ANNIVERSARY PACKAGE 2010
Booking Dates: 05/13/2009 - 12/23/2010 Travel Dates: 12/24/2009 - 12/23/2010
Package Inclusions:
• Mini honeymoon cake
• Bottle of sparkling wine
• Romantic candlelight dinner for 2
• Resort honeymooners t-shirts -10% gift shop discount
• Honeymoon desk -6:00pm check out (upon request & subject to availability)
• Breakfast in bed (upon request)
Please Note:
• Honeymoon couples must present proof of marriage within the past year.
• After honeymoon couple checks in at the front desk, couple will be directed to the honeymoon desk, welcomed and reserve their candlelight dinner. The additional amenities will be delivered to their room. All honeymoon amenities apply to U.S. and Canada.
OPTIONAL DELUXE PACKAGE 2009/2010
Booking Dates: 07/14/2009 - 12/23/2010 Travel Dates: 07/14/2009 - 12/23/2010
Package Inclusions:
• Two 50 minute holistic massages in couples' Spa suite. For Isla Mujeres Palace, the spa treatments will be done in individual suites at the resort. For Aventura Cove Palace, guests have the option of doing the spa treatments in a couples' suite at the neighboring Aventura Spa Palace.
• Medium flower arrangement
• King bed guaranteed
• Chocolate covered strawberries
• Keepsake bathrobes and slippers
• In room aromatherapy with fragrance menu
• Intimate candlelit rose petal bath in Jacuzzi
• Tour for two: Lobster Dinner Cruise (roundtrip transportation included)
OPTIONAL GOLF TOUR 2009/2010
Booking Dates: 07/15/2009 - 12/23/2010 Travel Dates: 07/15/2009 - 12/23/2010
Package Inclusions:
• One round of golf at each of these exclusive golf courses: Moon Spa & Golf Club, Riviera Cancun Golf & Resorts or Playacar Spa & Golf Club.
• Golf shoes, golf balls, and transportation to and from the golf courses are included.
• Rounds of golf include beverages, snacks & shared cart.
Please Note:
• Palace Passport 30% discount on green fees does not apply to Golf Tour Package.
• Golf Tour package available to Palace Resorts guests ONLY.
• Tee times can be reserved up to 90 days prior to client's arrival. Available tee times can be pre-arranged at toursinfo@palaceresorts.com or by fax at 011 52-998-193-2011. Office hours are from 7:00am to 8:00pm. Telephone:
• 011-52-998-193-2010 Ext. 8760.
• Unused rounds of golf for any reason including weather conditions are non-refundable. No rain checks will be provided.
OPTIONAL ROMANCE PACKAGE 2009/2010
Booking Dates: 07/14/2009 - 12/23/2010 Travel Dates: 07/14/2009 - 12/23/2010
Package Inclusions:
• Two 25 minute back massages
• Small flower arrangement
• King bed guaranteed
• Chocolate covered strawberries
• Keepsake bathrobes and slippers
• In-room aromatherapy with fragrance menu
OPTIONAL ULTRA ROMANCE PACKAGE 2009/2010
Booking Dates: 07/14/2009 - 12/23/2010 Travel Dates: 07/14/2009 - 12/23/2010
Package Inclusions:
• Holistic Spa Package. Includes 25 minute body scrub, 50 minute Holistic Massage, and 25 minute Refresher Facial
• Large flower arrangement
• King bed guaranteed
• Chocolate covered strawberries
• Keepsake bathrobes and slippers
• In room aromatherapy with fragrance menu
• Intimate candlelit rose petal bath in Jacuzzi
• Mini honeymoon cake
• In room romantic dinner available once per stay
• Tour for two: Tour to Xcaret (roundtrip transportation included)
UNLIMITED GOLF PACKAGE 2010
Booking Dates: 05/13/2009 - 12/23/2010 Travel Dates: 12/24/2009 - 12/23/2010
Package Inclusions:
• Unlimited rounds of golf per adult per stay
• Transportation to and from the courses (Playacar Spa & Golf Golf & Resorts and Moon Spa & Golf Club)
• Beverages and snacks at course
• Shared cart
Please Note:
• Tee times can be reserved 90 days prior to client's arrival.
• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2011. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-193-2012 ext. 8760
ALL INCLUSIVE FEATURES 2009
Booking Dates: 12/24/2007 - 12/23/2009 Travel Dates: 12/24/2007 - 12/23/2009
Package Inclusions:
• Daily and Nightly entertainment -24 hour room service at all resorts
• One scuba diving demonstration
• Non-motorized watersports at selected Sun Palace or Wet and Wild Marinas
• Unlimited tours to Chichen Itza, Ek-Balam/Valladolid, Tulum/Xpu-Ha, Isla Mujeres, Coba, Wet'n Wild, Paradise Snorkeling (per person).
• Use of the facilities of all Palace Resorts Hotels in Cancun and the Riviera Maya (transportation available from select resorts). Palace Resorts guests do not share exchange privileges at Le Blanc Spa Resort (day pass purchase is required).
• All meals, drinks, taxes (meals and room taxes) and gratuities
Please Note:
• The Coba tour is unavailable until 12/31/09 for Beach Palace, Cancun Palace, Sun Palace and Moon Palace.
• The following included tours are unavailable until 12/31/09 for all Cancun/Riviera Maya hotels: Paradise Snorkeling, EK-Balam/Valladolid, Tulum Adventure, Tulum Express, Chichen-Itza Light & Sound.
ALL INCLUSIVE FEATURES 2010
Booking Dates: 05/13/2009 - 12/23/2010 Travel Dates: 12/24/2009 - 12/23/2010
Package Inclusions:
• Luxurious accommodations
• Fine dining
• Delicious snacks
• Top shelf drinks -24 hour room service
• Non motorized water sports at select locations
• Sensational daily & nightly entertainment
• Wireless internet
• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.
• Included internet use (30 minutes) in the business center, per room/per stay
• Taxes & gratuities
• Unlimited select tours: Chichen Itza, Tulum/Xpu-Ha, Isla Mujeres, Coba, Ek-Balam/Valladolid, Paradise Snorkeling, Wet'n Wild, Chichen Itza Light & Sound, Zip Line at Holkan Kingdom Park and Tulum Adventure.
• Use of the facilities of all Palace Resorts in Cancun, Riviera Maya, Cozumel and Isla Mujeres (Transportation available from select resorts). Palace Resorts guests do not share exchange privileges at Le Blanc Spa Resort (Day pass purchase is required).
Package inclusions are subject to change.
